OptionsStudio

Studio Policies & Procedures

Appointments

• All private classes are by appointment only.
• Please book group classes to avoid disappointment. Priority is given to those with prior appointments. Please call ahead to check for availability should you wish to drop-in.
• Classes are 55 minutes in length, unless otherwise specified.

Bookings & Payments

• Payment is due at the time of booking to hold your space. Bookings by phone require payment by credit card for those who do not have pre-paid packages.
• Standing appointments are only given to clients who purchase packages. Bookings are made for the number of sessions in the package.
• Payment can be made in cash or cheques issued to Options Studio LLP.
• All credit card payments will be subject to a 2% surcharge.

Class Packages & Expiry

• Class packages are available in 10 and 20 class packages at a reduced rate. All sales on packages are final. Packages purchased are transferable, but not refundable.
• All session packages must be completed prior to expiration, no exceptions.
• ALL SESSIONS EXPIRE 6 MONTHS FROM PURCHASE DATE.
• One time extensions to a package expiration date may be considered on an exception basis (i.e. unexpected medical reasons or for traveling. Contact the Studio for details.
• We reserve the right to substitute teachers without prior notice.

Cancellation, Missed Classes & No Shows

• As a courtesy to our staff & guests, we require at least 24 hours notice when canceling a private or semi-private appointment or group class. It is your responsibility to notify Options Studio by phone, SMS or online, at least 24 hours in advance, should you need to cancel or reschedule your appointment, to avoid incurring a cancellation fee. Any appointment cancelled or missed with less than 24 hour-notice will result in a charge or loss of that session fee.
• Call (+65) 6333-3137 or call/SMS (+65) 9739-7085 (with your details) 24 hours in advance to cancel or change your appointment time and to avoid a cancellation charge. 
• Inconsistent attendance or several no-shows may also result in the loss of a standing appointment time and session fee. Please keep in mind that these policies are in place as a courtesy to our other clients and instructors.
• To avoid delaying the next student, your class will finish on time regardless of how late you begin.

Studio Etiquette

• All First Time visitors to any class should arrive 15 minutes early to complete our intake forms and make payment.
• If you are late and have missed the warm-up for your group class, for your safety, you must do sufficient warm-up on your own before following the rest of the class.
• Options Studio is a place of focused energy. Please respect the wishes of others and their desire to experience Pilates in a calm, focused atmosphere. Make sure your noise level does not disturb others.
• Please switch phones to silent or vibrate. If you are not sure how to do so, do ask.
• Please bring socks and towels for hygiene purposes.
• Please save perfume for after class use as some people are allergic to it.
• Options Studio is not responsible for lost or stolen items.
• For hygiene purposes please wipe down the equipment after use & spray with disinfectant.
• We ask that you refrain from bringing young children with you, as there is no way for them to be adequately supervised while you are exercising.

Attire

• For all classes, please wear comfortable exercise clothing such as fitted shorts, vests or t-shirts.  Shorts are ideal as they allow our instructors to easily check your knee placement, but leggings are fine too.
• Clean socks are required Socks with grips are ideal. Socks with separate toe holes are advised to allow proper movement of the toes which are essential for balance and grip. Mitten-style regular socks are fine but make it harder to separate the toes for optimal balance, proprioception and stretching of the feet muscles.